Return, Refund & Exchange Policy

❖ Return, Refund & Exchange Policy:

At Decor Smart, every product is inspected and securely packed before dispatch. Please review the product description, dimensions, material, colour and installation requirements carefully before placing your order.

❖ No Returns for Personal Preference:

We do not accept returns, exchanges or refunds if you simply do not like the product. This includes:

Change of mind after ordering or receiving the product
Dislike of the design, pattern, colour, texture, finish or appearance
Wrong size or dimensions selected by the customer
Product not matching your furniture, wall colour or interior theme
Refusal to accept delivery without a verified product-related issue
Minor colour differences caused by screen settings, photography or lighting
Slight variations in handmade, artistic, printed, polished or natural-finish products

❖ When You Can Request a Return or Replacement:

You may raise a request only if the product is:

Damaged in transit
Manufacturing-defective
Incorrect (different from what you ordered)
Incomplete (missing parts, fittings or accessories)

❖ Unboxing Video is Mandatory:

A request cannot be accepted without a clear, uncut unboxing video. The video must:

Start before the package is opened, showing the sealed package and the shipping label
Be continuous, with no cuts or edits, covering the entire unboxing
Show the product from all sides, including the damage, defect or missing item
Show the outer and inner packaging

Please keep the unboxing video ready before you open every parcel.

❖ How to Report an Issue:

Contact us on WhatsApp at +91 92207 72150 (or email support@decorsmart.com) within 48 hours of delivery and share:

Order number
Unboxing video
Clear photos of the damage/defect and of the outer and inner packaging
Shipping label and invoice details

Requests made after 48 hours, or without the unboxing video, will not be accepted. Please keep the original packaging, fittings, accessories and invoice until the issue is resolved.

❖ Resolution:

After verification, we will offer one of the following, depending on the issue:

Dispatch of missing parts or fittings
Replacement of the damaged part
Repair or installation assistance
Replacement of the complete product
Refund, only where replacement or repair is not possible

Where the issue can be fixed by sending a missing part or component, a full product return is not required. For sets (e.g. Set of 2 or 5 pieces), the resolution will apply to the affected piece only. We aim to respond within [2 working days] of receiving your complete request.

❖ Return Conditions (if a return is approved):

Do not send the product back without our prior approval
The product must be unused, unaltered and not installed, painted, repaired or modified
All original fittings, accessories, manuals, labels and the invoice must be included
The product must be packed securely in its original or equivalent packaging
Pickup/return shipping for approved cases is arranged by Decor Smart at no cost to you

We do not cover damage caused by incorrect installation, mishandling, water exposure, accidental impact, improper storage, normal wear and tear, or not following care instructions.

❖ Inspection of Returned Products:

Every returned product is inspected on arrival. If the issue is verified, the replacement, repair or refund will be processed. If the product is found to be used, modified, incorrectly installed, intentionally damaged or incomplete, the request may be rejected and the product sent back to you at your shipping cost.

❖ Refunds:

Refunds apply only to verified, eligible cases where replacement or repair is not possible
Prepaid orders are refunded to the original payment method
For Cash on Delivery orders, valid bank account details will be required
Refunds are initiated within 5–7 working days after the returned product is received and approved. The final credit time depends on your bank or payment provider

❖ Order Cancellation:

Cancellation within 24 hours of placing the order: 100% refund
Cancellation after 24 hours: 10% of the product value is deducted [to cover processing and payment gateway charges], and the rest is refunded
Once the order is dispatched, cancellation is not possible
Custom or made-to-order products cannot be cancelled once production has started

To cancel, contact us on WhatsApp at +91 92207 72150 as soon as possible.

❖ Custom and Personalised Products:

Custom-made, personalised, size-modified or colour-modified products cannot be cancelled, returned or exchanged for personal-preference reasons. If such a product arrives damaged, incorrect, defective or incomplete, report it within 48 hours with the unboxing video, and we will arrange a repair, replacement or other resolution after verification.

❖ Undelivered, Lost or Refused Orders:

If a parcel is lost in transit or delivery fails, contact us and we will coordinate with the courier. If you refuse a delivery without a verified product issue, or the order is returned to us because of an incorrect address or non-availability, the actual shipping charges and handling charges incurred will be deducted from any refund or recovered from you.