Return, Refund & Exchange Policy

At Decor Smart, every product is carefully inspected and securely packed before dispatch. We request customers to carefully review the product description, dimensions, material, colour, installation requirements, and other specifications before placing an order.

Damaged, Defective or Incorrect Product

If you receive a damaged product, incorrect item, manufacturing-defective product, or an incomplete package, please contact our support team through WhatsApp at +91 92207 72150 within 24 hours of delivery.

To help us verify and resolve the issue quickly, please share:

• Your order number

• Clear photographs or videos of the affected product

• Images of the outer and inner packaging

• Shipping label and invoice details

• Details of the damage, defect, incorrect item, or missing component

Please retain the original product packaging, fittings, accessories, labels, manuals, and invoice until the issue has been resolved.

Missing Parts or Accessories

If any fitting, component, hardware, accessory, panel, or other part is missing from the package, Decor Smart will arrange and dispatch the missing part after verification.

Where the issue can be resolved by providing the missing component, a complete product return will generally not be required.

Resolution Process

After reviewing the information provided by the customer, Decor Smart may offer an appropriate resolution depending on the nature of the verified issue, including:

• Dispatching missing parts or fittings

• Replacing the damaged component

• Providing repair or installation assistance

• Replacing the complete product

• Processing a refund where replacement or repair is unavailable or where required under applicable law

All resolutions are subject to verification of the product condition and supporting evidence.

Returns Not Accepted for Personal Preference

Returns, refunds, or exchanges will not be accepted for personal-preference reasons, including:

• Change of mind after ordering or receiving the product

• Product no longer being required

• Dislike of the design, pattern, colour, texture, finish, or appearance

• Incorrect dimensions or size selected by the customer

• Product not matching the customer’s furniture, wall colour, or interior theme

• Refusal to accept delivery without a verified product-related issue

• Minor differences in colour caused by screen settings, photography, or lighting

• Slight variations in handmade, artistic, printed, polished, or natural-finish products

Customers are therefore advised to review all product details and measurements carefully before completing their purchase.

Return Conditions

Where a return or replacement is approved:

• The product must remain unused and unaltered

• The product must not have been installed, repaired, painted, modified, or damaged by the customer

• All original fittings, accessories, manuals, labels, and invoice must be included

• The product must be packed securely in its original or equivalent protective packaging

• The product must not be returned without prior approval from Decor Smart

Damage caused by incorrect installation, mishandling, water exposure, accidental impact, improper storage, normal wear and tear, or failure to follow product-care instructions will not qualify for return, replacement, or refund.

Inspection of Returned Products

All returned products will undergo a quality inspection after reaching our facility.

If the reported issue is verified, the approved replacement, missing component, repair, or refund will be processed.

If the product is found to be used, modified, improperly installed, intentionally damaged, or returned in an incomplete condition, the request may be rejected. The product may be shipped back to the customer, and applicable shipping charges may be payable by the customer.

Refunds

Refunds will be considered only for verified eligible cases where an appropriate replacement or repair cannot be arranged, or where a refund is required under applicable law.

Approved prepaid-order refunds will be processed through the original payment method. For Cash on Delivery orders, the customer may be required to provide valid bank-account details.

Approved refunds are generally initiated within 5–7 working days. The final credit timeline may vary depending on the customer’s bank or payment provider.

Order Cancellation

For order cancellation, please contact us on WhatsApp at +91 92207 72150 as soon as possible.

Orders may be cancelled before processing or dispatch. Once an order has been processed, packed, customised, or handed over to the courier, cancellation may not be possible.

Custom and Personalised Products

Custom-made, personalised, size-modified, colour-modified, or specially manufactured products cannot be cancelled, returned, exchanged, or refunded for personal-preference reasons.

However, if a custom product is delivered damaged, incorrect, defective, or with missing components, the customer must report the issue within 24 hours of delivery. After verification, Decor Smart will arrange the appropriate repair, replacement part, product correction, replacement, or other legally required resolution.

Important Note

Customers should inspect the product immediately after delivery and retain the complete packaging until they are satisfied with the order.

Recording an unboxing video is recommended, as it can help our team verify transit damage, missing parts, or an incorrect product more quickly.

Decor Smart reserves the right to review each request based on the product condition, supporting evidence, order details, and compliance with this policy.

For assistance, contact us:

WhatsApp: +91 92207 72150