Shipping Policy

Welcome to DecorSmart.in. At Decor Smart, our highest priority is to deliver your order as quickly and safely as possible. We are committed to providing reliable shipping services to customers across India with secure packaging and careful handling.

1. Order Processing Time

The time required to dispatch an order depends on the product type, availability, and quantity purchased. Larger orders or bulk purchases may require additional processing time, which will be communicated after order confirmation.

Printed paintings, wall decals, photo frames, and similar ready products are generally dispatched within 1 working day.
Handmade paintings, wooden decor items, wall shelves, wall hangings, clocks, and handcrafted products are usually dispatched within 1–2 working days.
Customised and bulk orders may take longer depending on the design, quantity, and production requirements.

2. Delivery Time

After the order is shipped, most products are delivered within 5–7 working days, depending on the product size and delivery location.

Smaller products in major metro cities may sometimes be delivered within 1–2 days.
Delivery timelines may vary for non-metro cities, remote areas, or service-limited pin codes.
Unexpected delays may occur due to weather, courier issues, holidays, strikes, or operational challenges.

3. Shipping Charges

Decor Smart offers delivery to most locations across India. Shipping charges, if applicable, will be displayed at checkout before the order is confirmed. Promotional free shipping offers may be available from time to time.

4. Courier Partners

To ensure safe and timely delivery, we work with trusted courier and logistics partners such as:

FedEx
Delhivery
Other reliable domestic logistics partners

For remote or service-limited locations, we may use Speed Post or equivalent postal services where private courier service is not available.

5. Order Tracking

Once your order is shipped, tracking details will be shared through SMS, email, WhatsApp, or any available contact method provided at the time of order placement. Customers can use the tracking information to check shipment status.

6. Packaging

We take special care while packing products such as paintings, frames, wall decor, mirrors, and fragile decor items. Products are packed securely to reduce the chances of damage during transit.

7. Customise and Bulk Orders

For customise products or bulk orders, standard shipping timelines may not apply. Shipping time will depend on customisation work, production time, quantity, and delivery location.

Customers are requested to connect with us directly for customised or bulk order shipping details before order processing.

WhatsApp Support: +91 9220772150

8. Delivery Attempt and Customer Availability

Customers are requested to provide a complete and accurate shipping address along with an active phone number. If the courier partner is unable to deliver due to incorrect address, unavailable customer, locked premises, or unreachable phone number, re-delivery may be attempted as per courier policy.
Important: If the order is returned due to an incorrect address or PIN code provided by the customer, the applicable Shipping Charges and Return to Origin (RTO) Charges will be deducted from the refund amount

9. Damaged Package at Delivery

If the package appears damaged, tampered, or opened at the time of delivery, customers are advised not to accept the package and to contact Decor Smart support immediately with photos or videos of the package.

10. Delay in Delivery

While we try our best to deliver every order on time, delivery may sometimes be delayed due to reasons beyond our control, including courier delays, remote location serviceability, weather conditions, festivals, holidays, or logistics disruptions.