Festive Deal
Combine coupons & offers to get maximum discount
Every product is inspected thoroughly and securely packed before dispatch. Fragile items receive extra protective packaging.
Dispatch
Orders are dispatched within 2 working days of confirmation. Custom or made-to-order products may take longer.
Delivery
Estimated delivery is 5-7 working days, depending on your location. Delivery timelines may vary due to courier or weather conditions.
Shipping Charges
Free shipping across India
Order Tracking
Once your order is dispatched, tracking details will be shared with you on WhatsApp/SMS/email. You can also track your order here.
At the Time of Delivery
Please keep your phone reachable, as our delivery partner will contact you before delivery. Check the sealed package and record an unboxing video while opening the parcel. If the courier is unable to reach your address, they will contact you to resolve the issue.
For more details, read our Shipping Policy or write to us at support@decorsmart.in
In case you receive a damaged or defective product, please record a clear, uncut unboxing video (starting from the sealed package) and report it within 48 hours of delivery on WhatsApp at +91 92207 72150 or at support@decorsmart.in. After verification, we will provide an appropriate solution, which may include a missing part, repair, replacement or refund, as deemed suitable by Decor Smart.
Wrong Product Received:
If the product does not match the specifications of your original order, please report it within 48 hours of delivery along with the unboxing video.
Please Note:
Returns are not accepted for personal-preference reasons such as design, colour, size or change of mind. Requests made without an unboxing video cannot be accepted.
Order Cancellation:
Cancel within 24 hours of ordering for a 100% refund. After 24 hours, a 10% cancellation charge applies. Orders cannot be cancelled once dispatched.
For more details, read our Return, Refund & Exchange Policy or write to us at support@decorsmart.in
When will my order arrive?
Once your order is confirmed, we usually take 1–2 business days to prepare, pack, and dispatch it. Delivery typically takes 5–6 days after dispatch, depending on your location and courier availability.
Which courier partners does Decor Smart use?
We ship across India and internationally through trusted courier partners, including FedEx, Delhivery, Blue Dart, Shadowfax, and Ekart. We choose the most suitable service for your delivery location.
How can I track my order?
Once your order is dispatched, we’ll share your tracking details via email or an automated WhatsApp message. You can use the tracking number on the courier partner’s official website to follow your shipment.
Can I request a custom design?
Yes! Decor Smart accepts custom decor orders. Contact us through **decorsmart.in or WhatsApp with your design idea, preferred dimensions, and reference images. Our team will help you explore the available customization options.
How long do custom orders take?
We usually dispatch custom orders within 3–4 days. However, preparation time may vary depending on the design and customization requirements.
Can I customize the color?
Yes, color customization is available on request. Our frame designs typically feature a matte black powder-coated finish. If you prefer a different color, please contact us before placing your order to confirm availability. Additional charges apply for color customization.
Which payment methods can I use?
We accept supported credit cards, debit cards, and digital payment services. You can view all available payment options at checkout and choose the one that suits you.
Do you offer discounts on bulk orders?
Yes! We offer special pricing for bulk orders, depending on the products and quantities you need. Contact us through support@decorsmart.in or WhatsApp with your requirements for a customized quote.