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In case you receive a damaged or defective product, please bring it to the notice of the delivery personnel immediately at the time of delivery and report a complaint to customer care at support@decorsmart.in Damage or defect will be assessed within 72 hours, and a solution will be provided. If, in the opinion of Decor Smart, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Decor Smart, to address the issue.
Cancellation in Case of a Wrong Product:
If the product does not comply with the specifications as per your original order, please raise the issue immediately and report it to support.
For more details, please get in touch with us on our customer care number or write to us at support@decorsmart.in
Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
After they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possible time. In case they are unable to reach your provided address or deliver at a suitable time, they will contact you to resolve the issue.
Cancellation in Case of a Wrong Product:
If the product does not comply with the specifications as per your original order, please raise the issue immediately and report it to support.
For more details, please get in touch with us on our customer care number or write to us at support@decorsmart.in
When will my order arrive?
Once your order is confirmed, we usually take 1–2 business days to prepare, pack, and dispatch it. Delivery typically takes 5–6 days after dispatch, depending on your location and courier availability.
Which courier partners does Decor Smart use?
We ship across India and internationally through trusted courier partners, including FedEx, Delhivery, Blue Dart, Shadowfax, and Ekart. We choose the most suitable service for your delivery location.
How can I track my order?
Once your order is dispatched, we’ll share your tracking details via email or an automated WhatsApp message. You can use the tracking number on the courier partner’s official website to follow your shipment.
Can I request a custom design?
Yes! Decor Smart accepts custom decor orders. Contact us through **decorsmart.in or WhatsApp with your design idea, preferred dimensions, and reference images. Our team will help you explore the available customization options.
How long do custom orders take?
We usually dispatch custom orders within 3–4 days. However, preparation time may vary depending on the design and customization requirements.
Can I customize the color?
Yes, color customization is available on request. Our frame designs typically feature a matte black powder-coated finish. If you prefer a different color, please contact us before placing your order to confirm availability. Additional charges apply for color customization.
Which payment methods can I use?
We accept supported credit cards, debit cards, and digital payment services. You can view all available payment options at checkout and choose the one that suits you.
Do you offer discounts on bulk orders?
Yes! We offer special pricing for bulk orders, depending on the products and quantities you need. Contact us through support@decorsmart.in or WhatsApp with your requirements for a customized quote.